Cancellation & Refunds

Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "you" or "your") and CRIAA ("CRIAA", "we", "us" or "our") governing your use of our website, the Craqit digital learning platform ("Platform"), CRIAA Education programmes, and CRIAA Home products (collectively, "Services").

By clicking "I Agree", "Accept", "Register" or "Download", or by otherwise accessing or using any of our Services, you confirm that you have read, understood and agree to be legally bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference. These Terms apply in addition to any specific terms applicable to individual services, programmes or products, which will be notified to you at the relevant point of purchase or enrolment.

These Terms are published in compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and are to be read in conjunction with all applicable Indian laws.

Definitions

In these Terms, the following words and expressions have the meanings set out below:

Eligibility & Registration

To register for and use CRIAA's Services, you must meet the following eligibility requirements:

• You must be at least 18 years of age to create an account independently. Users under 18 may only register through a parent, guardian or authorised school administrator.
• You must have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
• You must provide accurate, complete and current registration information and promptly update it if it changes.
• You must not have been previously suspended or removed from any CRIAA service for violation of these Terms.
• Schools and institutional users must be duly incorporated or registered bodies operating lawfully in India or their relevant jurisdiction.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at legal@criaa.in if you suspect any unauthorised access to your account. CRIAA will not be liable for any loss resulting from unauthorised use of your account where you have failed to take reasonable steps to protect your credentials.

CRIAA reserves the right to verify your identity, eligibility or institutional affiliation at any time and to decline or revoke registration at its reasonable discretion.

Our Services

CRIAA provides the following services, each subject to these Terms and any additional terms communicated at the point of access or purchase:

• CRIAA Education: Curriculum-integrated learning programmes delivered to schools and institutions through self-service platform access or CRIAA-instructed facilitation. Access is granted under a licence agreement with the relevant institution.
• Craqit Digital Platform: A mobile and web-based learning application offering story-based digital activities and quiz games, accessible via individual or institutional subscription. Features include activity completion, evaluation submission, progress tracking and quiz gaming.
• CRIAA Home Products: Physical activity kits and board games ordered through the Craqit app and delivered to a specified address in India. Orders are subject to our Payments, Delivery and Returns terms set out in Sections 9 and 10.
• Evaluation Services: Where a user submits an activity for evaluation, CRIAA's trained evaluators will review and provide written feedback. Evaluation outcomes are advisory in nature and do not constitute formal academic qualifications or certifications.
• Educator & CPD Resources: Professional development materials, guides and training resources made available to educators through CRIAA Education partnerships.

CRIAA reserves the right to modify, suspend, discontinue or introduce new features or services at any time. Where a material change affects a paid service or active programme, we will provide reasonable advance notice.

User Obligations

By using CRIAA's Services, you agree to the following obligations:

• Use the Services only for their intended educational and learning purposes and in accordance with these Terms and all applicable laws.
• Provide truthful, accurate and complete information during registration and at all subsequent points of interaction with CRIAA.
• Keep your login credentials secure and not share your account with any other person.
• Respect the intellectual property rights of CRIAA and any third-party content providers by not copying, reproducing, distributing or modifying Content without authorisation.
• Submit only original User Content and not submit any content that infringes the intellectual property, privacy or other rights of any third party.
• Treat all other users — including students, educators and administrators — with respect and not engage in any form of harassment, bullying, discrimination or harmful conduct.
• Comply with all reasonable instructions from CRIAA regarding the use of the Platform and Services.
• Notify CRIAA promptly of any technical errors, security vulnerabilities, or potential breaches you become aware of.

Institutional users additionally agree to: ensure that all students and staff registered under their institutional account comply with these Terms; obtain all necessary parental consents before registering student data; and use learning data and reports solely for the educational benefit of their students and not for any commercial or non-educational purpose.

Prohibited Conduct

You must not use CRIAA's Services to engage in any of the following prohibited activities. Breach of this section may result in immediate suspension or termination of your account and, where appropriate, referral to law enforcement authorities.

• Uploading, transmitting or sharing any content that is unlawful, defamatory, obscene, pornographic, hateful, threatening, harassing or otherwise objectionable under Indian law, including the IT Act, 2000 and the Indian Penal Code / Bharatiya Nyaya Sanhita.
• Accessing, tampering with or attempting to gain unauthorised access to another user's account, CRIAA's systems, servers, databases or networks.
• Introducing malicious code, viruses, worms, trojans or any software designed to disrupt, damage or gain unauthorised access to any system.
• Scraping, crawling, harvesting or extracting data from the Platform by automated means without prior written consent from CRIAA.
• Reverse engineering, decompiling, disassembling or attempting to derive the source code of the Craqit app or any CRIAA software.
• Impersonating any person, school, organisation or CRIAA representative, or misrepresenting your affiliation with any entity.
• Using the Platform to promote or solicit for any third-party products, services or commercial offerings without CRIAA's written consent.
• Attempting to circumvent any security, access control or digital rights management measures implemented by CRIAA.
• Using the Platform in any manner that could damage, overburden or impair the availability or performance of our Services for other users.
• Sharing, reselling, sublicensing or otherwise transferring access to CRIAA's Services to any third party without authorisation.

Children & Parental Consent

CRIAA's Services are designed primarily for school-age children between the ages of 6 and 18. The following terms apply specifically to the registration and use of Services by or on behalf of children:

• Parental or Guardian Registration: Children under the age of 18 may not register independently. A parent, guardian or authorised school administrator must create and manage an account on their behalf.
• Parental Consent: By registering a child or permitting a child to use our Services, you confirm that you are the child's parent or legal guardian and that you consent to the processing of the child's personal data in accordance with our Privacy Policy and the DPDP Act, 2023.
• School Registration: Where a child is registered through a school, the school acts as the responsible party for obtaining parental consent and ensuring the child's use of the Platform is appropriately supervised.
• Supervision: While CRIAA maintains age-appropriate content moderation and child-safe platform design, parents and guardians are encouraged to remain engaged in their child's use of the Platform and to monitor activity where appropriate.
• Parental Rights: Parents and guardians may access, correct or request deletion of their child's personal data at any time by contacting our Grievance Officer. They may also withdraw consent for processing, subject to the effect this may have on the child's access to Services.

Intellectual Property

All content, materials, software, trademarks, logos, brand names and other intellectual property forming part of CRIAA's Services — including the Craqit app, CRIAA Education programmes, CRIAA Home products, assessment frameworks, activity designs and platform architecture — are owned by or licensed to CRIAA and are protected by Indian and international intellectual property laws, including the Copyright Act, 1957 and the Trade Marks Act, 1999.

Licence to Users: CRIAA grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services and Content strictly for your personal, non-commercial educational use, or in the case of institutional users, for the internal educational purposes of your institution, subject to these Terms. This licence does not permit you to:

• Copy, reproduce, republish, upload, post, transmit or distribute any Content without CRIAA's prior written consent.
• Create derivative works from or modify any Content, software or materials forming part of the Services.
• Remove or alter any copyright, trademark or other proprietary notices from Content.
• Use CRIAA's name, logo, trademarks or branding in any manner without prior written authorisation.

User Content: By submitting any User Content (including activity responses, written submissions and feedback) through the Platform, you grant CRIAA a non-exclusive, royalty-free, worldwide licence to use, store, reproduce and process that content solely for the purposes of providing the Services, including evaluation, reporting and platform improvement. You retain ownership of your User Content and CRIAA will not use it for commercial purposes without your consent.

Any unauthorised use of CRIAA's intellectual property may give rise to a claim for damages and may constitute a criminal offence under applicable Indian law.

Payments & Orders

The following terms apply to all transactions made through the Craqit app or CRIAA website, including subscription purchases, CRIAA Home product orders and institutional licences:

• Pricing: All prices are displayed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise. CRIAA reserves the right to modify prices at any time, provided that changes will not apply to orders already placed and confirmed.
• Payment Methods: We accept payment via UPI, credit and debit cards, net banking and other payment methods made available through our payment gateway partners. All transactions are processed through PCI-DSS compliant payment processors. CRIAA does not store your full payment card details.
• Order Confirmation: An order is confirmed only upon receipt of a written confirmation from CRIAA (by email or in-app notification). CRIAA reserves the right to decline or cancel any order for any reason, including pricing errors, stock unavailability or suspected fraud, and will refund any amounts charged in such cases.
• Subscriptions: Where Services are offered on a subscription basis, your subscription will automatically renew at the end of each billing period unless you cancel prior to the renewal date. Cancellation instructions are available within your account settings.
• Institutional Billing: Schools and institutions are billed in accordance with their partnership or licence agreement. Payment terms, invoicing schedules and licence fees are set out in the relevant agreement.
• Failed Payments: If a payment fails or is reversed, CRIAA reserves the right to suspend access to the relevant Services until the outstanding amount is settled.

Refunds & Returns

Our refund and returns policy is set out below. This policy is without prejudice to your statutory rights under the Consumer Protection Act, 2019 and applicable e-commerce rules.

To initiate a return or request a refund, contact our support team at support@criaa.in with your order reference number and the reason for your request. Approved refunds will be processed to the original payment method within 7–14 business days. Delivery charges are non-refundable unless the return is due to a CRIAA error or defective product.

Disclaimers

To the maximum extent permitted by applicable Indian law, CRIAA provides its Services on an "as is" and "as available" basis, without warranties of any kind, express or implied. In particular:

• CRIAA does not warrant that the Services will be uninterrupted, error-free, secure or free of viruses or other harmful components.
• CRIAA does not guarantee specific learning outcomes, academic improvements or results from use of its programmes, platform or products. Results will vary based on individual student engagement, institutional implementation and other factors outside CRIAA's control.
• Evaluation feedback provided through the Craqit platform is advisory in nature and does not constitute formal academic assessment, certification or qualification.
• Content on the Platform is provided for educational and informational purposes and does not constitute professional advice of any kind.
• CRIAA makes no warranties regarding the accuracy, completeness or currency of third-party content that may be accessible through or linked from the Platform.

Nothing in this section excludes any liability that cannot be excluded under applicable Indian law, including liability for fraud, wilful misconduct or death or personal injury caused by CRIAA's negligence.

Limitation of Liability

To the fullest extent permitted by applicable law, CRIAA's total aggregate liability to you — whether in contract, tort (including negligence), breach of statutory duty or otherwise — arising out of or in connection with your use of the Services shall not exceed the greater of:

• The total amount paid by you to CRIAA in the three months immediately preceding the event giving rise to the claim; or
• ₹5,000 (Indian Rupees Five Thousand), whichever is higher.

CRIAA shall not be liable for any indirect, incidental, special, consequential or punitive loss or damage, including loss of data, loss of profits, loss of business, loss of opportunity, or reputational damage, even if CRIAA has been advised of the possibility of such losses.

CRIAA shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond CRIAA's reasonable control, including acts of God, government actions, natural disasters, power failures, internet outages or industrial disputes ("Force Majeure").

Indemnification

You agree to indemnify, defend and hold harmless CRIAA, its directors, officers, employees, agents, licensors and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your User Content, including any claim that it infringes the intellectual property, privacy or other rights of any third party.
• Your misuse of the Services or any Content accessed through the Platform.
• Any misrepresentation made by you in connection with your registration or use of the Services.
• In the case of institutions: any failure to obtain valid parental consent, any misuse of student data, or any breach of your data processing obligations under your agreement with CRIAA.

Suspension & Termination

By You: You may close your account and terminate your use of the Services at any time by contacting us at legal@criaa.in or through your account settings. Termination does not entitle you to a refund of any prepaid fees except as provided in our Refunds Policy (Section 10).

By CRIAA: CRIAA reserves the right to suspend or terminate your access to the Services — with or without notice — in the following circumstances:

• Breach of any of these Terms or any supplementary terms applicable to a specific service.
• Conduct that CRIAA reasonably believes poses a risk to the safety, security or well-being of any user, particularly a minor.
• Provision of false, inaccurate or misleading information during registration or use.
• Non-payment of fees due in connection with a subscription or institutional licence.
• Legal or regulatory requirement compelling CRIAA to do so.
• Prolonged account inactivity (generally defined as no login activity for more than 24 consecutive months).

Upon termination, your right to access the Services will cease immediately. CRIAA will handle your personal data following termination in accordance with our Privacy Policy and applicable law. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, disclaimers, limitation of liability and indemnification — shall continue to apply.

Third-Party Services

The Craqit platform and CRIAA website may contain links to or integrations with third-party services, including payment gateways, delivery partners, cloud service providers and analytics tools. These third parties operate independently and are governed by their own terms and conditions and privacy policies.

CRIAA does not endorse, control or accept responsibility for the content, practices or availability of third-party services. Your use of any third-party service is at your own risk. We encourage you to review the terms and privacy policies of any third-party service before using it.

Payment processing services are provided by third-party payment gateway partners. By making a payment through the Platform, you also agree to the terms of those payment processors. CRIAA is not responsible for errors, failures or security breaches attributable to third-party payment systems, provided CRIAA has taken reasonable steps in selecting compliant providers.

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

Informal Resolution: In the event of any dispute, claim or controversy arising out of or relating to these Terms or your use of the Services, the parties agree to first attempt to resolve the matter through good-faith negotiation. Please contact us at legal@criaa.in describing your concern in detail.

Grievance Redressal: If your concern is not resolved informally within 30 days, you may raise a formal grievance with our Grievance Officer as described in Section 19.

Arbitration: If the dispute remains unresolved after the grievance process, either party may refer the matter to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be [City], India. The arbitration shall be conducted in English by a sole arbitrator mutually agreed upon by the parties.

Jurisdiction: Notwithstanding the above, both parties submit to the exclusive jurisdiction of the courts of [City], India for any matter that cannot be referred to arbitration or requires urgent interim relief.

Consumer Disputes: Nothing in this clause limits your right to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

Amendments

CRIAA reserves the right to amend, update or replace these Terms at any time. All changes will be published on this page with a revised "Last Updated" date. Where changes are material — meaning they significantly affect your rights or obligations — we will provide at least 15 days' advance notice via the Craqit app, by email to registered users, or through a prominent notice on our website.

Your continued use of the Services after the effective date of amended Terms constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you should discontinue use of the Services and close your account before the effective date. Previous versions of these Terms are available on request from our legal team at legal@criaa.in.

Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and any supplementary terms for specific services, constitute the entire agreement between you and CRIAA with respect to your use of the Services and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
• Waiver: CRIAA's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of CRIAA.
• Assignment: You may not assign or transfer any of your rights or obligations under these Terms without CRIAA's prior written consent. CRIAA may assign its rights and obligations under these Terms in connection with a merger, acquisition or sale of assets, with notice to you.
• Notices: Any notices from CRIAA to you will be delivered by email to your registered address or through the Craqit app. Notices from you to CRIAA should be sent to legal@criaa.in or by post to our registered address.
• Language: These Terms are written in English. In the event of any inconsistency between an English version and a translated version, the English version shall prevail.
• No Partnership: Nothing in these Terms creates any partnership, joint venture, employment or agency relationship between you and CRIAA.

Contact & Grievance Officer

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, CRIAA has appointed a Grievance Officer to handle complaints and queries relating to these Terms and our Services. We are committed to acknowledging all complaints within 24 hours and resolving them within 30 days of receipt.

For general support queries unrelated to legal matters, please contact support@criaa.in or raise a ticket through the Craqit app under Settings → Help & Support.

These Terms & Conditions were last reviewed and approved by the CRIAA leadership team on 1 January 2026.